FAQ about Solid Mastermind

  Question Summary

1. How can we pay?
2. Can I pay for Solid Mastermind using my local currency?
3. Where can we access Solid Mastermind from?
4. How many memberships are required?
5. I keep getting a message telling me I have been logged out of Solid Mastermind. Why?
6. Why don't I know everything about Solid Edge already?
7. Is the training just videos?
8. But I already have a Solid Edge maintenance contract. Is Solid Mastermind a replacement for this?

  Question & Answers

1. How can we pay?

   The most flexible way to pay for Solid Mastermind is by credit or debit card on a monthly basis. You can either pay on line or phone or fax your payment details to our office if you prefer. You will be asked for your credit card details at the start of your subscription and will be automatically charged monthly in advance. You do not need to provide your card details every month. No credit card information is held by us apart from the card type and expiry date.

   We can accept Visa, Visa Debit, MasterCard, and American Express for Solid Mastermind subscription payments.

   We can also accept cheque, BACS, and wire transfer payments. However if you wish to pay by one of these methods you must take an annual subscription. Because of the additional administration involved in these cases we cannot offer a discount for paying annually in advance. Multiple membership discounts will still apply however.

2. Can I pay for Solid Mastermind using my local currency?

   We are only able to accept payment in sterling GB pounds or US dollars.

   You can choose when initially setting up your account whether to pay in GB pounds or US dollars.

   Your credit/debit card is charged, or wire transfer made, in either of those currencies and the equivalent amount is debited from your account in your local currency.

3. Where can we access Solid Mastermind from?

   Solid Mastermind can be accessed using the following web browsers: Mozilla Firefox; Microsoft Internet Explorer; and Google Chrome; wherever you have access to a high speed internet connection.

4. How many memberships are required?

   You require a membership for each person who is going to access Solid Mastermind.

   The membership credentials provided to access Solid Mastermind are for a single persons use only. You should not share these with anyone.

5. I keep getting a message telling me I have been logged out of Solid Mastermind. Why?

   You have your own personal login credentials to Solid Mastermind. Using internet security best practice our system only allows you to be logged in to one session of Solid Mastermind at any one time. If you are logged in and another session of Solid Mastermind is started you are automatically logged out and receive the message.

   If you have accidently left yourself logged in at work and then access Solid Mastermind at home your session at work will be logged out. When you return to work you will see the logged out message.

   If you have several computers and try accessing Solid Mastermind on them at the same time the current session will always be logged out as you start a new session on a different machine.

   If someone is using your login, which is strictly against our terms and conditions, to access Solid Mastermind and you are logged into the system you will be automatically logged out.

   So you may see the logged out message for any of these reasons.

6. Why don't I know everything about Solid Edge already?

   Solid Edge is being continually enhanced. It is impossible for anyone using Solid Edge as a tool to help them fulfil their main business responsibilities to keep abreast of all features and functions and the benefits these bring.

   The Solid Mastermind community addresses this.

7. Is the training just videos?

   Many aspects of Solid Mastermind can be considered a training resource whether that be the: training videos; interactive process maps; best practice documents; Solid Edge Q&A.

8. But I already have a Solid Edge maintenance contract. Is Solid Mastermind a replacement for this?

   No. Solid Mastermind should be considered independently from your Solid Edge maintenance contract.

   Your Solid Edge maintenance contract is between you and Siemens PLM Software. It typically entitles you to all product updates and upgrades and provides access to a telephone support service and various news groups.

   Solid Mastermind is an expert online resource and community for Solid Edge professionals and is totally independent of Siemens PLM Software.

   Solid Mastermind has many benefits for a Solid Edge professional.

   We recommend you visit Solid Mastermind to find out more.